PRIVACY POLICY

Darch Chiropractic & Health is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is Personal Information and why do we collect it?

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

• Your name, address, telephone, email

• Your date of birth

• Your Medicare details as well as any related card numbers (Health Care Card,

• Veterans, Private Health fund etc)

• Information relevant to your health (current and historical) including medications

• Family medical history

• Your ethnic background (if relevant to your care)

• Your work history and/or current position

• Medical reports, referral letters, test results etc

• Any other information you provide, or we receive from third parties

This Personal Information is obtained in many ways including by telephone and facsimile, by email, via our website www.darchchiro.com.au , from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our health services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking the unsubscribe button.

We store your records in our online booking system, Cliniko, while you are an active patient of Darch Chiropractic & Health. If you choose to not obtain Chiropractic care with Darch Chiropractic & Health, we may archive your file. Due to medical regulations, we may keep your health records for 25 years or as long as required. All data is stored under a password and are only accessible by our employees. Our employees are bound by a confidentiality agreement and breach to this agreement will result in instant termination.

How do we collect your personal information?

We collect your personal information directly from you when you:

● interact with us over the phone;

● interact with us in person;

● interact with us online;

● participate in surveys or questionnaires;

● attend a Darch Chiropractic & Health event;

● subscribe to our mailing list;

● apply for a position with us as an employee, contractor or volunteer;

● Book an appointment online using Cliniko

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Darch Chiropractic & Health will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Our Policies for Children

We are committed to protecting the privacy of children. We only collect the personal data of children under 16 years of age with the signed consent of their parent/guardian.

Online Activities

Cookies

The Darch Chiropractic & Health website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Darch Chiropractic & Health website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses Google analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by choosing the unsubscribe options or by verbal confirmation.

Social Media & Online Messaging Services

We have a social media presence online on Meta Facebook & Instagram.

Be aware that if you connect with us on social media, you will be making your status as our client, or someone related to a client, part of public record. Anyone connecting with our social media profiles will be required to comply with our rules of engagement for those platforms: https://www.facebook.com/darchchiro & https://www.instagram.com/darchchiro

We may use your personal information on social media to let you know about our services or upcoming offers or events. We may confirm an appointment time with you through a messenger service via social media messaging and sms services.

We will not discuss or collect your health information via social media or messaging services.

Policy Updates

This Policy may change from time to time and is available on our website. You will be informed if a change to the Privacy Policy is made that directly affects your personal information. By continuing use on this website, you are indicating acceptance of the change. Please exit the site immediately if you do not agree to the terms of this Privacy Policy.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

DARCH CHIROPRACTIC & HEALTH

2/225 Kingsway, DARCH WA 6054

08 6112 2748

melanie@darchchiro.com.au